The phone never goes to voicemail again.
Coordina answers, places, and follows up on patient calls — then gives your front desk one workspace to review every conversation, recover missed calls, and keep the schedule full.
Answer every call,
capture every detail.
The voice agent picks up on the first ring, identifies the patient, and handles scheduling, rescheduling, and routine questions — then logs a clean, searchable transcript your team can review in seconds.
- Matches callers to patient records automatically
- Books and confirms appointments in real time
- Flags anything that needs a human for review
Fill the schedule
while you sleep.
Set recall schedules by type and due date, and Coordina works the list within your call limits and priority order — reaching far more patients than a front desk ever could by hand.
- Automated recall, confirmation and no-show follow-up
- Daily, weekly and monthly call caps you control
- Preview exactly who gets called, and when
Everything your front desk needs, nothing it doesn't.
Coordina brings call activity, patient context, and follow-up into a single operator console — so supervisors always know what happened and what still needs a human.
Unified call logs
Every voice and chat conversation, both directions, with full transcripts and outcomes in one searchable feed.
Patient directory
Contact details, recall posture, and complete call history synced from your practice management system.
Automations
Recalls, confirmations, no-show follow-up, and waitlist fill — running on triggers, fully under your control.
Audit trail
An immutable, HIPAA-aligned record of every action by the agent, scheduler, staff, and integrations.
Capacity controls
Hard limits on call volume and attempts per patient, with a one-click emergency pause.
Managed integrations
Open Dental, VAPI, and Twilio connected and maintained for you — no scattered credentials.
Live in under two weeks.
No rip-and-replace. Coordina connects to the systems you already run and layers on the coverage your team is missing.
Connect
We link Open Dental and your phone numbers through managed, server-side integrations.
Configure
Choose visible appointment and recall types, set call limits, and tune the agent's voice.
Go live
The agent starts answering inbound and working recall schedules within your guardrails.
Supervise
Your team reviews transcripts, resolves flags, and watches the schedule fill — from one console.
Coverage they can trust, visibility they've never had.
Coordina gives our team one place to review conversations, follow-up, and what still needs attention.
Supervisors can finally see what happened, what changed, and exactly where staff should step in next.
It keeps call coverage accountable without losing the details behind each patient interaction.
Your questions, answered.
The essentials before bringing Coordina into your workflow.
Explore the productCoordina offers Dental Call Automation: inbound answering, missed-call recovery, automated recalls and confirmations, transcript visibility, and supervisor review — all in one operator console.
No. Coordina works alongside the systems you already run. It brings call activity, follow-up, and visibility into one workspace while Open Dental and your telephony continue to handle data and scheduling.
Front-desk operators, supervisors, and practice teams use it to review live activity, inspect transcripts, resolve flagged calls, and coordinate follow-up across one or many locations.
Coordina is HIPAA-aligned with structured operator access, managed integration boundaries, and an immutable audit trail retained for seven years. See the Security page for details.
Most practices are live in under two weeks. We connect your integrations, configure visible types and call limits, and tune the agent before going live within your guardrails.
Bring your call operations
into one clean workspace.
See how Coordina handles live call coverage, transcript review, and recall follow-up — with your real front-desk workflow in mind.